BMO

CCAO
Annual
Report
2024
Customer Complaint
Appeal Office
ABOUT US – WHO WE ARE
The Customer Complaint Appeal Office (CCAO) is the third and final step in BMO’s
Canadian Complaint Handling Process. The CCAO provides customers an opportunity
to appeal concerns that have not been resolved in either of the first two steps of
BMO’s Complaint Handling Process. As an appeal function, the CCAO is independent
from BMO’s business operations.
Our mandate is to review unresolved customer complaints...